Complaints and ANPC / ADR

Updated: 6 September 2026

Direct contact

Send your complaint to evochecktuning@gmail.com, including the order number, the problem and the solution requested. Attach only relevant documents. You can also contact us on 0784 111 538 or at our registered office: 29C Petru Aron Street, Roman, Neamț County, Romania.

We assess your request and explain the steps towards resolution, respecting applicable statutory deadlines. Contacting us is not a prerequisite for, and does not remove, access to authorities or the courts.

Consumer protection

Consumers can access National Authority for Consumer Protection — ANPC and the Alternative Dispute Resolution — ADR platform, subject to its procedure. ADR is separate from a complaint requesting an inspection and from court proceedings.

The former European ODR platform closed on 20 July 2025 and is no longer presented as a method for submitting complaints.